Shipping policy

At KITRUSH, we aim to deliver your football jerseys and kits as quickly and smoothly as possible. We want every customer to enjoy a reliable shopping experience from the moment an order is placed until it arrives at their door.

Delivery Time

Our standard delivery time is usually 1–2 days within the United Arab Emirates. Please note that this is an estimated delivery timeframe and not a guaranteed delivery date. In some cases, delivery may take longer depending on traffic conditions, weather, courier availability, the delivery location, public holidays or other unexpected circumstances.

We always aim to get your order to you as soon as possible, but we appreciate your understanding if delays occur.

Delivery Locations

KITRUSH aims to offer delivery across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain, subject to availability through our delivery service.

Delivery availability and estimated arrival times may vary depending on your location. If delivery to your area is unavailable or requires additional arrangements, we will contact you using the information provided with your order.

Order Processing

Once you place an order, we will review the order details and arrange delivery. Please ensure that you select the correct football jersey or kit, size and quantity before confirming your purchase.

Providing accurate contact details, your complete delivery address and any useful location information will help us arrange delivery more efficiently.

If we need further information to complete your order, we may contact you by phone, email or another available contact method.

Traffic and Unexpected Delays

As deliveries take place across the UAE, traffic conditions may affect the time it takes for your order to arrive. Busy roads, rush-hour congestion, accidents, road closures, weather conditions and other unexpected situations can cause delays.

Although our usual delivery timeframe is 1–2 days, we cannot guarantee that every order will arrive within this period. Delivery may take longer when circumstances outside our reasonable control affect the delivery process.

We appreciate your patience and understanding if your order is delayed.

Receiving Your Order

Please ensure that someone is available to receive your order at the provided delivery address. Keep your phone accessible in case the delivery driver needs to contact you for directions or to confirm your availability.

Customers are responsible for providing correct delivery information. Incorrect addresses, missing contact details or the unavailability of the recipient may delay delivery or require additional delivery arrangements.

If you know that your address may be difficult to locate, please provide clear directions or useful location details when placing your order.

Cash on Delivery

Where Cash on Delivery (COD) is available, customers must pay the confirmed order amount when the order arrives. Please ensure that you are prepared to make the payment at the time of delivery.

If you have any questions about your order total or delivery arrangements, please contact us before the order is delivered.

Delivery Charges

Any applicable delivery charges will be communicated during the ordering process or at checkout. The delivery fee may depend on the delivery arrangements available for your location.

Please review the total order amount, including delivery charges, before confirming your purchase.

Delayed or Missing Deliveries

If your order has not arrived within the expected delivery timeframe, please allow for possible delays caused by traffic or other circumstances. If your order appears to be significantly delayed, contact us so we can review the situation and assist you.

We will make reasonable efforts to help resolve delivery issues and communicate any relevant updates when information is available.

Changes to Delivery Information

If you need to correct your delivery address or contact details after placing an order, contact us as soon as possible at kitrushstore@gmail.com.

We cannot guarantee that changes can be made once an order has been prepared or handed over for delivery. Any changes will depend on the status of the order and the available delivery arrangements.

Our Commitment to Customers

At KITRUSH, we aim to provide clear communication, dependable service and a smooth delivery experience. We understand that customers are excited to receive their football jerseys and kits, and we do our best to ensure that orders arrive as quickly as possible.

Our usual delivery timeframe is 1–2 days, but please remember that delays can occur, particularly because of traffic and other circumstances beyond our control.

Nothing in this policy limits any consumer rights you may have under applicable UAE law.

Contact Us

If you have any questions about shipping, delivery times or an existing order, please contact us:

Email: kitrushstore@gmail.com

Store: KITRUSH

Slogan: Built for the Game.